Cancellation Policy

This Cancellation Policy applies to services provided by ANSZWERS, a brand operated by YAS BSQUAREC SOLUTION (P) LTD. (“Company”, “ANSZWERS”, “we”, “us” or “our”).

By purchasing our services, accepting a quotation or proposal, making a payment, or engaging ANSZWERS for any service, you agree to the terms of this Cancellation Policy.

GENERAL CANCELLATION POLICY

ANSZWERS provides professional digital services that often involve dedicated staff, planning, creative work, development time, resources and third-party expenses.

Clients may request cancellation of a service; however, cancellation does not automatically entitle the client to a refund.

The applicable cancellation terms may also be specified in the quotation, proposal, invoice, package details or service agreement.

CANCELLATION BEFORE WORK STARTS

If a client requests cancellation before work has commenced, ANSZWERS may consider the cancellation request.

Any refund, if applicable, may be subject to deductions for:

Payment gateway charges;
Administrative costs;
Third-party expenses;
Domain registration;
Hosting;
Software or license charges;
Other costs already incurred.

CANCELLATION AFTER WORK HAS STARTED

Once work has commenced, cancellation may be accepted, but payments made for the relevant project or service may be non-refundable.

This applies to services including:

Website development;
E-commerce development;
SEO;
Google Maps / Google Business Profile optimization;
Digital marketing;
Social media management;
Graphic design;
Video editing;
Content creation;
Website maintenance;
Business consulting;
Digital training and courses;
Other professional services.

ANSZWERS may charge for work completed and expenses incurred up to the date of cancellation.

WEBSITE DEVELOPMENT CANCELLATION

For website and e-commerce projects, cancellation after design, development, configuration or other project work has commenced may result in the client being responsible for the value of work already completed.

Any domain, hosting, plugin, theme, software, license or third-party expense already purchased may also remain payable.

Final project files, credentials or completed deliverables may be released subject to settlement of outstanding amounts.

MONTHLY & RECURRING SERVICES

For recurring services such as:

SEO;
Google Maps optimization;
Google Business Profile management;
Digital marketing;
Social media management;
Website maintenance;
Content marketing;

the client may request cancellation by contacting ANSZWERS through an official communication channel.

Unless otherwise specified in the applicable service agreement, cancellation will generally take effect from the next billing period.

The current paid service period may continue until its scheduled end date.

ADVERTISING CAMPAIGN CANCELLATION

Clients may request cancellation or stopping of advertising campaigns managed by ANSZWERS.

However, cancellation does not reverse advertising expenditure already incurred.

Advertising budgets paid to platforms such as Google, Meta, Facebook, Instagram or YouTube are subject to the policies of those platforms.

ANSZWERS is not responsible for amounts already spent by advertising platforms before a cancellation request is processed.

DOMAIN & HOSTING CANCELLATION

If domain or hosting services are included in a project, cancellation does not necessarily result in cancellation of third-party services.

Once a domain has been registered or hosting has been activated, the relevant service may continue until its expiry date unless the third-party provider permits cancellation.

Renewal charges already incurred may remain payable.

DIGITAL COURSE & DIGITAL PRODUCT CANCELLATION

For digital courses, recorded training, downloadable materials, templates and other digital products, cancellation requests must be made before access is provided where cancellation is permitted.

Once access to digital content has been provided, cancellation may not be permitted due to the nature of digital products.

Any applicable refund will be handled according to the separate refund terms applicable to the product.

CONSULTATION CANCELLATION

Clients who need to cancel or reschedule a consultation should notify ANSZWERS as early as reasonably possible.

If a consultation has already started, or substantial preparation or research has already been completed, the applicable fee may remain payable.

Rescheduling may be offered at ANSZWERS’ discretion.

CLIENT-CAUSED PROJECT CANCELLATION

If a project cannot proceed because the client fails to provide:

Required content;
Approvals;
Login credentials;
Business information;
Feedback;
Technical access;
Other required materials;

ANSZWERS may pause the project.

If the project remains inactive for an extended period, ANSZWERS may treat it as cancelled after providing reasonable notice.

Amounts already paid may not be refundable in such circumstances.

CHANGE OF REQUIREMENTS

A change in business requirements or a decision to change the original project scope does not automatically constitute a valid reason for cancellation or refund.

Where the client requests substantial changes to the original scope, ANSZWERS may:

Continue the existing project;
Provide a revised quotation;
Treat the original project as cancelled and begin a new project under revised terms.

CANCELLATION BY ANSZWERS

ANSZWERS reserves the right to suspend or cancel services where reasonably necessary, including situations involving:

Non-payment;
Fraudulent activity;
Illegal activities;
Abuse or threatening behavior;
Misuse of our services;
Violation of our Terms & Conditions;
Requests that violate applicable law;
Requests that violate third-party platform policies;
Security or technical risks.

Where ANSZWERS cancels a service for reasons unrelated to the client’s breach, any applicable refund will be determined based on the work completed, expenses incurred and the applicable agreement.

NON-PAYMENT

Failure to make payments on time may result in suspension or cancellation of services.

Suspension or cancellation due to non-payment does not eliminate the client’s obligation to pay outstanding amounts for services already provided or expenses already incurred.

THIRD-PARTY PLATFORM ISSUES

ANSZWERS cannot control third-party platforms such as Google, Meta, Facebook, Instagram, YouTube, hosting providers, domain registrars or software providers.

A client cannot automatically cancel a service solely because a third-party platform:

Changes its policies;
Changes its algorithm;
Suspends an account;
Rejects an advertisement;
Delays verification;
Changes its features;
Experiences technical problems;
Changes its pricing.

ANSZWERS will make reasonable efforts to provide the agreed services within the applicable scope.

HOW TO REQUEST CANCELLATION

Cancellation requests should be sent through an official ANSZWERS communication channel.

The request should include:

Client name;
Business/company name;
Service name;
Invoice/order number, if available;
Date of purchase;
Reason for cancellation;
Any relevant project information.

A cancellation request will be reviewed and processed according to the applicable agreement and this policy.

CANCELLATION EFFECTIVE DATE

A cancellation will become effective only after ANSZWERS acknowledges and processes the cancellation request.

Simply stopping communication, refusing to provide information, blocking communication channels or failing to make payment does not necessarily constitute formal cancellation.

OUTSTANDING PAYMENTS

Cancellation does not remove the obligation to pay amounts relating to:

Completed work;
Services already provided;
Approved additional work;
Third-party expenses;
Advertising expenditure;
Domain and hosting charges;
Software or licensing charges;
Other agreed expenses.

REFUNDS

Cancellation and refunds are separate matters.

Cancellation of a service does not automatically qualify the client for a refund.

Any refund will be governed by the applicable Cancellation & Refund Policy, quotation, proposal, invoice or service agreement.

EXCEPTIONS REQUIRED BY LAW

Nothing in this Cancellation Policy is intended to restrict any cancellation or consumer rights that cannot legally be excluded under applicable law.

Where applicable law provides a mandatory right, that legal right will prevail.

POLICY UPDATES

ANSZWERS may update this Cancellation Policy from time to time.

The latest version will be published on our website with an updated “Last Updated” date.

GOVERNING LAW

This Cancellation Policy shall be governed by the laws of India.

Subject to applicable law and any agreed dispute-resolution mechanism, courts having appropriate jurisdiction in Chennai, Tamil Nadu, India shall have jurisdiction over disputes relating to this policy.

CONTACT US

For cancellation-related enquiries, please contact:

ANSZWERS
A brand operated by YAS BSQUAREC SOLUTION (P) LTD.

Address:
32-B, KKR Avenue,
Pallavan Salai, Perambur,
Chennai – 600011,
Tamil Nadu, India.

Phone:
+91 84282 86671
+91 75388 88058

Email:
contact@anszwers.co.in

Website:
www.anszwers.com

ACCEPTANCE

By purchasing or using ANSZWERS services, you acknowledge that you have read, understood and agreed to this Cancellation Policy.